Support end users through Microsoft technologies, networking, and device troubleshooting as a Deskside Support Analyst providing onsite assistance. Customer service remains central.

At Compugen Inc, this analyst resolves incidents and service requests using Office 365, Microsoft Teams, Intune, SCCM, Active Directory, OneDrive, and Exchange Server. Responsibilities span Windows 10 and 11, Android and iOS devices, desktops, laptops, tablets, printers, networks, audiovisual equipment, and mobile devices. Work occurs onsite in Victoria, with occasional BC travel or coverage.

Key Responsibilities:

- Resolve user incidents and service requests within deadlines
- Troubleshoot and maintain printers and related installations
- Provide phone, email, chat, remote, and hands-on support
- Track outages, known issues,



and major incidents
- Maintain knowledge-base documentation and detailed ticket updates

Requirements:

- Experience with Microsoft endpoint and productivity technologies
- In-depth knowledge of computers, networks, printers, and mobile devices
- Strong written, verbal, and interpersonal communication skills
- Ability to follow procedures accurately and consistently
- Solid time-management, organization, and prioritization abilities

Bring Microsoft platform knowledge, technical troubleshooting, and organized service delivery to Compugen Inc’s onsite support team.

📌 Technical Support Analyst Microsoft Technologies (Canada)
🏢 Compugen
📍 Canada