Operations Manager | Rocket Financial | 100% Remote (Canada) | $100,000–$120,000 CADRocket Financial is launching several B2B SaaS platforms, and we're hiring an Operations Manager to build and run the operational side: workflows, application support, customer support, and compliance enforcement.

Company Website: 100% remote, anywhere in Canada 100,000–$120,000 CAD base salary, based on experience This role is responsible for the day-to-day operational backbone that keeps those platforms running smoothly for customers: operational execution, application support, customer support, and ensuring compliance requirements set by the Compliance team are followed in day-to-day operations.

Compliance

Officer, Product Leads (application issues, launch readiness), and Engineering (application support handoffs). Own and continuously improve operational workflows across all platforms (account activation, onboarding steps, transaction processing checkpoints) Monitor operational SLAs and flag capacity or process risks before they become customer-facing problems Own and manage all company accounts across the tech stack Application Support Serve as the first point of triage for platform issues reported by customers or internal teams Own incident communication to affected customers during downtime or data issues Ensure required compliance steps (KYC/KYB documentation, transaction monitoring checkpoints,



required disclosures) are completed before accounts go live or transactions proceed Escalate any compliance‑relevant events (suspicious activity, disputes with regulatory implications, documentation gaps) to the Compliance Officer promptly, rather than resolving them independently Customer Support Own or oversee customer support operations across all platforms, including ticket triage and response SLAs Handle disputes and fraud‑related inquiries in line with defined timelines and in coordination with Compliance Minimum of 3 years in operations, customer support, or a related operational role, ideally in fintech, payments, or SaaS Comfort building process and documentation from scratch — this role is not stepping into an established playbook Experience working alongside or in support of a compliance function (KYC/KYB, transaction monitoring, dispute handling) is a strong plus, though not required to hold compliance judgment - Able to manage competing priorities across multiple product lines without losing track of details Transparent, calm communicator — this person will often be the one delivering incident or issue updates to customers and internal stakeholders Application Support: Compliance Enforcement: Zero missed compliance checkpoints on account activations; Customer Support:

📌 Part-Time Head of Operations (Winnipeg)
🏢 Rocket Financial
📍 Winnipeg