The Front Desk Night Audit works the overnight shift starting at 11pm and working until 7am.
Your role as a Front Desk night Audit is to assist guests efficiently, courteously and professionally in Front Desk related functions. This position requires you to solve any problems that come up on shift and handle any guest requests. You will be required to perform assigned tasks while maintaining high levels of customer service. You will be scheduled two 8-hour shifts a week, for a total of 16 hours a week.
The Night Audit position is scheduled to work 11pm-7am and the majority of shifts are spent working alone. Candidates must be available weekends and holidays.
Duties and Responsibilities
· Ability to remain on feet and stationary for extended periods of time
· Register arriving guests and assign rooms
· Process group arrivals and departures
· Make, cancel,
and change room reservations
· Process telephone calls, process wake-up calls
· Investigate and resolve any guest issues
· Calculate charges and receive payments
· Balance cash
· Cash reports and related forms
· Problem solving/Decision making/Critical thinking
· Follow emergency, safety as well as company policies and procedures