Shape lasting client partnerships through SAP Application Management Services, executive engagement, and measurable account performance in a remote Canadian role.
This Customer Evolution Manager leads a portfolio of SAP accounts while connecting client priorities with service performance and future opportunities. Responsibilities span account planning, contractual commitments, budgets, margins, renewals, and operational leadership. You will also coordinate Sales and Customer Solution handovers.
Key Responsibilities:
- Serve as primary contact and trusted client advisor
- Develop integrated account plans and evolution opportunities
- Monitor quality, budgets, invoicing, margins, and scope
- Track experience, adoption, pain points, and delivered value
- Coordinate chance handovers with Sales and Solution teams
Requirements:
- Seven or more years of relevant ERP experience
- Proven SAP managed services or ongoing service experience
- Ability to handle escalations and support renewals
- Experience with maturity assessments and measurable action plans
- Bachelor's degree required; Information Technology preferred
Bring SAP account management, commercial oversight, and relationship leadership to client engagements focused on sustained business outcomes.