Guide hyperscale customer success at Vantage by tracking readiness, service health, and outcomes across the customer lifecycle.

This Strategic Account Manager supports assigned hyperscale and strategic customers from Vantage’s Québec, Canada campus. You coordinate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Your focus includes governance, Voice of Customer trends, SLA performance, operational issues, and success planning.

Key Responsibilities:

- Monitor customer health indicators, SLA performance, and operational issues
- Maintain Voice of Customer trends and account health information
- Coordinate customer onboarding, readiness, and RFS activities
- Maintain Executive Connect plans and engagement documentation




- Prepare executive-ready reporting and account summaries

Requirements:

- Five or more years in customer success, service delivery, or program management
- Experience managing cross-functional initiatives without direct authority
- Robust customer relationship management background
- Bachelor's degree or equivalent related experience
- Fluency in French and English required

Apply customer success expertise, health monitoring, and executive reporting to hyperscale accounts supported by Vantage.

📌 Hyperscale Customer Success Manager (Quebec City)
🏢 Vantage Data Centers Canada Management
📍 Quebec City