Turn AI-assisted support concepts into working products at MRI Software, using Claude Code, Agentforce, and Salesforce Service Cloud directly.

As Product Owner for Client and Digital Support, you will build rather than only specify solutions. You will shape AI-assisted deflection, self-service, knowledge, and case management across the support stack. This individual contributor role carries high ownership and direct collaboration with support leaders.

Key Responsibilities:

- Prototype and ship working support functionality in days
- Use Claude Code and AI development platforms responsibly
- Build and tune agentic support and deflection capabilities
- Define reporting for deflection, resolution, CSAT, and agent effort
- Partner with Support, Engineering, IT,



Enablement, and business teams

Requirements:

- Demonstrated experience shipping code with Claude Code
- Hands-on Salesforce Service Cloud solution design experience
- Experience implementing Agentforce, Einstein, or comparable AI agents preferred
- Ability to verify AI-produced work thoroughly before client release
- Comfort working independently amid ambiguity and ownership

Bring practical AI development, Salesforce expertise, and rigorous verification to MRI Software’s client support products.

📌 AI Support Systems Product Owner (Canada)
🏢 MRI Software
📍 Canada