Workday payroll support and U.S. tax knowledge define this remote-first specialist position. Provide accurate employee assistance across a consolidated multi-state operation.

Opensity

Solutions seeks a Payroll Tax Support Specialist reporting to the Payroll Tax & Operations Manager. You will serve 5,000–10,000 employees through Workday, owning the payroll mailbox and resolving tier-one cases. The position emphasizes written English, empathy, discretion, and consistent overlap with U.S. business hours.

Key Responsibilities: Monitor payroll mailbox and ticketing portal within SLA requirements Resolve pay, deduction, tax, and direct-deposit cases Produce pay statements, W-2 reprints, and VOE requests Escalate complex tax and processing issues with context Support bi-weekly payroll and inquiry spikes Requirements: Three-plus years in payroll, HR shared services, or employee support Beginner-to-intermediate U.S. tax compliance knowledge Knowledge of gross-to-net payroll, taxes, and deductions Workday and ticketing or case-tool experience preferred Fluent English and U.S. business-hours overlap Apply payroll expertise, Workday familiarity, and empathetic communication to accurate multi-state employee support at Opensity Solutions.

📌 Payroll Tax Support Specialist Workday (Ottawa)
🏢 FSO Canada
📍 Ottawa