Lead omnichannel customer experience transformation for Speedy Glass, Lebeau vitres d'auto, and Vanfax through strategy, technology, and insights.

Belron Canada seeks a National Manager, Customer Experience, to create consistent experiences from lead generation through in-store interactions. You will develop the national vision, influence strategic decisions, and lead multidisciplinary teams focused on performance, innovation, and accountability. Customer understanding will guide stronger engagement across products and services.

Key Responsibilities:

- Build omnichannel strategies across the complete customer journey
- Influence executive prioritization through business cases
- Lead high-impact initiatives including Rebook and chat internalization




- Oversee critical incidents protecting brand trust
- Anticipate emerging CX trends and technologies

Requirements:

- Eight-plus years of senior-level CX leadership experience
- Experience scaling customer success teams, systems, and processes
- Experience leading customer-facing representatives or agents
- Digital experience, loyalty, and retention expertise in retail
- Cutting-edge, analytical leader comfortable using data

Bring omnichannel expertise and customer-focused leadership to strengthen experiences across Belron Canada’s automotive glass brands.

📌 Omnichannel Customer Experience Leader (Montreal)
🏢 Belron Canada
📍 Montreal