Shape Commercial Banking client experiences as a bilingual Director at CIBC, combining operational excellence with robust people leadership. Your work arrangement will be discussed during the interview.

This director role leads Client Onboarding & Service activities supporting clients across Canada. You will guide onboarding execution, strengthen coordination, manage escalations, and partner with sales, relationship management, and internal stakeholders. The work emphasizes client solutions, risk management, process consistency, and employee development.

Key Responsibilities:

- Oversee accurate onboarding and service process execution
- Balance service, risk management, and business priorities
- Support straight-through processing and team effectiveness




- Build capability through coaching and development planning
- Implement changes improving onboarding quality and consistency

Requirements:

- Significant client onboarding, client service, or relationship management experience
- Commercial Banking experience strongly preferred
- Cash management or treasury solutions experience preferred
- Degree or diploma in Business, Finance, Accounting, or related field
- French and English fluency to serve clients

Use Commercial Banking expertise, process improvement, and inclusive leadership to strengthen CIBC’s client onboarding and service delivery.

📌 Commercial Banking Service Director (Montreal)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Montreal