Support hyperscale customers through success planning and readiness coordination as Vantage’s Strategic Account Manager in Québec, QC. French and English fluency is required.
This position owns customer outcomes throughout the lifecycle, serving as the primary customer contact. You will coordinate cross-functional teams while tracking commitments, onboarding, operational issues, and account health. The work includes customer governance, stakeholder engagement, and executive reporting for strategic accounts.
Key Responsibilities:
- Maintain Customer Success Plans and account health indicators
- Coordinate readiness and customer onboarding activities
- Monitor Voice of Customer trends and SLA performance
- Drive corrective action and issue resolution closure
- Prepare executive-ready reports and account summaries
Requirements:
- Five or more years in customer success, service delivery, or program management
- Experience managing cross-functional initiatives without direct authority
- Solid executive presentation and communication abilities
- Bachelor’s degree or equivalent experience
- French and English fluency for North American stakeholders
Apply customer success planning, readiness coordination, and issue management skills to Vantage’s hyperscale account portfolio.