Keep critical mainframe services available through continuous monitoring, batch failure resolution, incident escalation, and operational system updates.

This senior Operations Support Specialist maintains production scheduling and batch processing for public-facing applications hosted in OPS Guelph and Kingston data centres. The position addresses system updates, upgrades, changes, recovery exercises, and service commitments. It also contributes to training, documentation, and audits.

Key Responsibilities:

- Monitor critical mainframe services against defined SLAs
- Take prompt action or escalate technical issues
- Coordinate production incident escalation and communications
- Participate in disaster recovery exercises and testing
- Develop training communications and procedural documentation

Requirements:

- 5-8+ years supporting large zOS mainframe systems
- Demonstrated TSO/ISPF and JCL experience
- Knowledge of Incident and Change Management activities
- Solid documentation and communication skills
- Knowledge of Service Management Tools and ITIL

Support resilient mainframe operations with monitoring, incident management, recovery testing, documentation, and production batch expertise.

📌 Senior Mainframe Operations Support Analyst (Toronto)
🏢 Rubicon Path
📍 Toronto