Administer Microsoft 365 and resolve workplace technology issues for Eupraxia’s Vancouver users in a full time onsite service desk role. Strong English communication is essential.

This Intermediate IT Service Desk Analyst provides customer-focused Tier 1 and Tier 2 support to employees and contractors. Reporting to the Head of Information Technology, you will manage accounts, licenses, groups, applications, devices, and service requests. The position combines Microsoft 365 expertise with Teams, Zoom, networking, and security support.

Key Responsibilities:

- Manage Microsoft 365 accounts, licenses, groups, and applications
- Troubleshoot Teams, Zoom, and Teams Meeting Room equipment
- Classify, prioritize, and resolve ITSM incidents and requests
- Provision access, hardware, software, and credentials for users




- Write knowledge articles and clear system communications

Requirements:

- Hands-on Microsoft 365 administration and application troubleshooting experience
- Three-plus years of service desk or technical support experience
- ITIL v3 or v4 Foundation completed or substantially completed
- Exceptional written and verbal English communication skills
- Availability to work onsite in Vancouver, Monday through Friday

Bring Microsoft 365 administration, service queue management, and user communication skills to Eupraxia’s onsite Vancouver technology support team.

📌 Microsoft 365 IT Support Analyst Vancouver
🏢 Eupraxia Pharmaceuticals
📍 Vancouver