Bring French-English fluency and financial risk experience to EQ Bank’s hybrid Fraud Officer position at 2200-25 Ontario Street, Toronto.

This Fraud Officer role focuses on identifying, assessing, deciding, and reporting activity connected to financial crime. You will follow EQ Bank’s fraud program and standards while documenting investigations, escalating threats, and supporting compliance. The work also includes stakeholder notifications, service requests, issue analysis, and recommendations.

Key Responsibilities:

- Evaluate and determine actions for suspicious activity
- Escalate investigations according to standard operating procedures
- Notify internal and external stakeholders about incidents
- Analyze issues and determine appropriate next steps
- Recommend process and customer service improvements

Requirements:

- French and English bilingual capability
- At least two years in financial fraud or risk management
- At least two years’ financial industry customer service experience
- Postsecondary studies
- Versatile availability across business hours and days

Use bilingual communication, financial crime judgment, and customer service experience to manage fraud investigations for EQ Bank in Toronto.

📌 Bilingual Fraud Risk Officer Toronto
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto