Grow Siesta Suites reservations through pricing, promotions, and guest service while leading front desk operations and team development.

This Front Office Manager role blends hotel revenue activity with guest experience leadership. You will monitor occupancy, ADR, RevPAR, pace, and pickup, then recommend pricing changes with the GM. You will also train staff to convert enquiries, promote upgrades, and deliver consistent service from booking through check-out.

Key Responsibilities:

- Monitor occupancy, ADR, RevPAR, pace, and pickup
- Adjust rates and promotions across seasonal periods
- Build group, corporate, sports, and wedding business
- Train staff to convert enquiries and upsell upgrades
- Plan offers and packages supporting direct reservations

Requirements:

- Five-plus years in hotel operations
- Two-plus years leading front office or guest services
- Track record of pricing, promotions, packages, or sales
- Comfort with budgets, labor costs, and hotel metrics
- Experience with revenue or channel management tools preferred

Use reservations strategy, revenue awareness, and guest services leadership to strengthen Siesta Suites performance through every season.

📌 Hotel Revenue And Guest Services Manager (Kelowna)
🏢 VITRUM INDUSTRIES
📍 Kelowna