Shape client-focused digital solutions through service design and business transformation. This Toronto assignment supports ministry programs and services across Ontario.

The Product Lead will guide products from planning through implementation and continuous improvement. The Ministry of Labour, Immigration, Training and Skills Development values expertise in process improvement, change management, and digital platforms. The role also requires understanding accessibility requirements, including AODA and WCAG 2.0 AA.

Key Responsibilities:

- Identify process improvements and creative digital service solutions
- Build partnerships, gather requirements, and achieve stakeholder consensus
- Lead initiatives while managing competing priorities and timelines
- Provide strategic advice on risks, performance,



and service delivery
- Support organizational change through presentations and workshops

Requirements:

- Experience managing digital products, programs, or business solutions
- Knowledge of service design and business process improvement principles
- Understanding of AODA and WCAG 2.0 AA accessibility requirements
- Experience mentoring, coaching, and supporting team development
- Ability to evaluate effectiveness and understand technical concepts

Bring service transformation, accessibility, and product leadership experience to digital solutions serving Ontario ministry clients.

📌 Product Manager Service Transformation (Toronto)
🏢 Ministry of Labour, Immigration, Training and Skills Development
📍 Toronto