Support RBC clients through exact Cash Management onboarding in Toronto, using document verification, analytical thinking, and bilingual communication skills.
As a Bilingual CMO Enrolment Officer, you will manage high-quality onboarding experiences for new and existing clients. Your work spans RBC Express, RBC Edge, and other platforms, balancing thorough due diligence with responsive service. Collaboration with Product Specialists and internal partners supports seamless implementation and timely delivery.
Key Responsibilities:
- Manage onboarding requests and service enrollment across queues
- Apply project management principles to coordinated implementations
- Maintain accuracy while meeting servicing service-level agreements
- Follow up on complex implementations and verify documentation
- Support customer satisfaction across Cash Management Operations
Requirements:
- Bilingual French and English verbal and written communication
- One to two years’ customer service experience in financial services
- Client-focused mindset with analytical thinking
- Above-average decision-making and critical problem-solving skills
- Experience building client relationships within service environments
Bring careful onboarding management, client relationship skills, and bilingual service expertise to RBC’s Cash Management Operations team.