Strengthen TD network operations in Toronto through major incident leadership, service restoration, and secure, highly available network services.

As Manager, Network Service Delivery, you will lead engineers supporting retail and campus environments across Canada and the United States. Your focus includes operational resilience, network observability, ITSM processes, and effective transitions with Network Operations. You will also shape governance and continuous improvement.

Key Responsibilities:

- Serve as L3 escalation leader for major network incidents
- Lead cross-functional outage resolution and executive communications
- Drive post-incident reviews and corrective actions
- Partner with Operations on project service handoffs
- Maintain support models,



documentation, and operational procedures

Requirements:

- Eight or more years supporting enterprise network infrastructure
- Three or more years of direct team leadership
- Experience managing SLAs, KPIs, vendors, and service providers
- Strong communication, analytical, and stakeholder management skills
- Knowledge of observability and ITSM processes

Use incident leadership, network monitoring, and service governance skills to improve stability across TD's distributed network workplace.

📌 Network Operations Incident Manager TD (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto