Own NPS and Perfect Order programs at Walmart’s Mississauga location, using performance management and root-cause analysis to improve eCommerce experiences. Shape actions across business partners.

This Senior Manager, Program Management position leads strategy, performance management, and continuous improvement for eCommerce customer experience. You will define KPIs, reporting, and improvement plans for NPS and Perfect Order. Your recommendations will address customer satisfaction and operational performance.

Key Responsibilities:

- Establish KPIs and reporting for NPS and Perfect Order
- Conduct root-cause analysis and create improvement plans
- Translate insights into clear actions and priorities
- Coordinate accountability across cross-functional business partners
- Track initiative progress and measurable improvements

Requirements:

- Age 16 or older
- Ability to define ownership and corrective actions
- Ability to communicate with wide-ranging audiences and listen attentively
- Ability to consider data, analytics, and customer insights
- Commitment to continuous improvement and digital tools

Apply program leadership, analytical thinking, and cross-functional accountability to Walmart’s NPS and Perfect Order agenda.

📌 Senior Program Manager NPS Perfect Order (Mississauga)
🏢 Walmart
📍 Mississauga