RCL’s iconic retail brands need a data-driven customer growth manager to connect brand priorities, ecommerce, and commercial performance in hybrid work.

As a Customer Engagement Strategy Manager, you will act as a builder and change agent for the next generation of customer growth. You will own the growth playbook for one brand, identifying audiences, moments, journeys, and commercial levers that move the business. Your work will connect Ecommerce, Brand, Merchandising, Planning, Retail, Media, Analytics, and Digital around the customer. You will influence senior leaders with a clear point of view grounded in data and business impact, while testing strategies and scaling what works. RCL’s three brands are Reitmans, RW&CO.;, and PENN. Penningtons.

Key Responsibilities:

- Translate brand priorities into customer growth strategies
- Identify audiences, moments, journeys, and commercial levers




- Own customer growth across acquisition, engagement, retention, and win-back
- Influence senior leaders using data and business impact
- Build new customer growth capabilities and ways of working

Requirements:

- Eight-plus years across CRM, Lifecycle, Growth, Ecommerce, or Digital Marketing
- Retail, fashion, or ecommerce experience is ideal
- Robust commercial and analytical instincts around customer behaviour
- Builder mindset energized by transformation, ambiguity, and experimentation
- Bilingual French and English cross-functional influence

Build the next era of retail customer growth with data, experimentation, commercial strategy, and cross-functional leadership at RCL.

📌 Retail Customer Growth Manager (Montreal)
🏢 Penningtons
📍 Montreal