Lead customer accounts onsite in Whitby with flexible packaging expertise and confident order decisions. Use technical knowledge to keep complex orders moving.

As a Senior Customer Service Representative, you will connect customers with Sales, Production Planning, Quality, Logistics, and other teams. Manage orders from quoting support through invoicing while checking specifications, communicating lead times, and resolving issues. This position suits professionals with five or more years of customer service experience and custom-manufacturing knowledge.

Key Responsibilities:

- Manage quoting support, order entry, scheduling, shipping, and invoicing
- Check purchase orders against packaging specifications and resolve discrepancies
- Provide proactive updates about lead times and delays




- Resolve complaints, claims, and returns with Quality partners
- Coordinate forecasts, changes, reorders, and upsell opportunities

Requirements:

- Five or more years of customer service experience
- Working knowledge of versatile packaging materials and formats
- Ability to read specifications, artwork approvals, and technical data
- Sound decision-making under time pressure
- ERP, Microsoft Office, and Excel skills

Bring flexible packaging knowledge, customer ownership, and practical decision-making to ProAmpac’s Whitby customer service team.

📌 Senior Flexible Packaging Account Representative (Canada)
🏢 ProAmpac Holdings
📍 Canada