Overview

At Manulife John Hancock, we believe in investing in the future, starting with you. Our GWAM Internship Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

This internship program offers hands‑on experience supporting business initiatives, stakeholder engagement, process improvement, and operational excellence. This opportunity is ideal for motivated undergraduate students seeking practical experience in business analysis, project support, communications, documentation, and change initiatives. As an intern, you’ll collaborate with professionals across the organization, support ongoing projects, develop business materials and resources, and contribute to initiatives that help improve processes and the overall employee and customer experience. This dynamic environment will help you develop foundational skills for a successful career in business, operations, project management, or organizational effectiveness.

You will have the opportunity to work with one of the following teams:

Product Documentation

The Canada Retirement Product team is seeking a highly organized and detail‑oriented student to support our product documentation and specification lifecycle. This role helps strengthen our documentation standards by building structured templates, cataloguing key product materials, and working directly with stakeholders to capture accurate requirements. The ideal candidate is curious, process‑oriented, and comfortable working with information in a structured and methodical way.

- Catalogue and maintain product specifications and documentation repositories.




- Develop and update standardized templates to improve consistency and quality across product documentation.
- Support business and technical stakeholders in gathering and documenting requirements.
- Assist with documentation governance, version control, and maintenance of product materials.
- Help identify opportunities to improve documentation processes and usability.

Change Management

This Change Management Intern role is an opportunity to contribute to the continued scaling of change management practices across Canada and US Retirement. The incumbent will help deliver practical tools, templates, insights, and reporting that improve consistency and efficiency across the change lifecycle. This opportunity will provide hands‑on experience in change enablement, stakeholder engagement, process improvement, reporting, and executive storytelling within a collaborative, cross‑functional environment. The experience will culminate with outcomes summarized in an executive‑ready capstone deliverable.

- Support the development and maintenance of change management tools, templates, and resources.
- Assist with stakeholder engagement activities, working sessions, and feedback collection.
- Prepare communications, presentations, reporting materials, and change management artifacts.




- Support knowledge management activities, including SharePoint content organization and maintenance.
- Contribute to process improvement initiatives that enhance efficiency, consistency, and user experience.

Required Qualifications

- Currently pursuing a bachelor’s degree in business, Communications, Human Resources, Information Management, Project Management, Organizational Change, Technology, or a related field.
- Proficient in Microsoft Office, with a strong emphasis on PowerPoint, Word, Excel, and SharePoint.
- Solid written and verbal communication skills, with the ability to present information clearly and effectively.
- Demonstrated analytical and problem‑solving abilities.
- Strong organizational and time management skills, with excellent attention to detail.
- Ability to collaborate effectively with a variety of stakeholders and work in a fast‑paced environment.
- Highly proactive, self‑motivated, and capable of managing multiple priorities and deadlines.

Preferred Qualifications

- Experience creating presentations, reports, templates, process documentation, or other business materials.
- Familiarity with SharePoint, Power BI, Copilot, or similar collaboration and reporting tools.
- Demonstrated interest in project management, process improvement, product management, business operations, or change management.

When You Join Our Team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll

📌 Winter Co-op 2027 (Canada)
🏢 Manulife
📍 Canada