Manager, Revenue Cycle and AR Transformation FT

Finance Full time Toronto, ON, CA

Salary Range: $78,000.00 To $120,000.00 Annually

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that’s changing lives.

Overview

We are looking for a hands-on leader to drive EHN’s order-to-cash transformation and the change management that comes with it. You will redesign how EHN bills and recognizes revenue, connecting clinical data from KIPU, commercial agreements from Salesforce CPQ, and NetSuite billing and Advanced Revenue Management (ARM), so that invoices and revenue follow the care we actually deliver. You will coordinate our NetSuite and Salesforce partners and guide the team through new processes.

The Senior Manager of Accounting continues to lead day-to-day AR operations, and the two roles work closely together throughout. You will also work closely with the Controller. As the new processes are established over about the first 12 months, this role takes on leadership of the redesigned order-to-cash function, owning its performance, controls and continuous improvement.





This role suits someone who has both designed a better process and run it day to day, and who wants to leave a function stronger and less dependent on any one person than they found it.

Key Responsibilities

Lead the order-to-cash transformation

- Manage day-to-day delivery of the transformation roadmap: plan, budget, risks, issues and status reporting to the Controller and finance leadership
- Lead the redesign of billing and revenue recognition around sales orders, billing schedules and NetSuite ARM, with revenue driven by actual days and sessions of care
- Direct an interim flat-file approach that generates sales orders and days of care from Snowflake, then guide its evolution into a full KIPU, Salesforce CPQ and NetSuite integration
- Coordinate NetSuite system experts, Salesforce CPQ consultants and EHN’s data and IT teams, holding them to EHN’s design and ensuring knowledge transfer
- Lead sandbox testing, historical replays and parallel runs, and prepare go-live recommendations against pre-agreed pass/fail criteria for the Controller’s approval
- Co-own, with the CPQ team, a single product and item catalog for programs, bundles and services

Own order-to-cash performance as new processes go live

- As each process goes live, take on leadership of billing, cash application, collections,



credits and refunds across private pay, corporate, insurance and government payers
- Set and track KPIs such as days sales outstanding, aged AR, credit memo rate, unapplied cash, billing lag and completeness of billing
- Reduce aged and unapplied balances and establish a sound approach to the allowance for doubtful accounts
- Build documented billing rules, runbooks and cross-training so no part of the process depends on a single person

Strengthen controls and support audits

- Design and implement segregation of duties across billing, cash application and adjustments, for the Controller’s approval
- Introduce approval workflows for credit memos, refunds, write-offs and manual journals
- Own monthly reconciliations, including AR to general ledger and KIPU census to recognized revenue
- Support the Controller with external auditors on revenue and receivables, preparing analysis and recommendations on recognition and allocation approaches
- Protect patient health information in billing processes and data transfers, in line with Canadian privacy legislation

Lead and develop the team

- Lead change management for the AR team, working closely with the Senior Manager of Accounting, who leads day-to-day AR operations
- Help shape the future organization, including revenue cycle analysis, billing specialists by payer stream, cash application and collections
- Coach the team as their work shifts from manual billing decisions to exception management and analysis

Partner across the organization

- Work with Admissions, Intake and clinical operations to improve the quality of payer

📌 Manager, Revenue Cycle and AR Transformation FT (Canada)
🏢 Edgewood Health Network
📍 Canada