(This is an EXTERNAL posting) If you have already applied via the BCEHS careers site, please do not apply again here as it will create a duplication. Duplications do not increase your applications visibility and may create errors.

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services - Kamloops, BC

Upcoming Career Opportunities For April 12, 2027 - Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees In The Following Dispatch Operations Centre

- Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

(If you are interested in one of the other two locations - Vancouver and/or Langford, please apply to their separate postings. We do not have the capacity to move or add applications from one posting to another.)

Who You Are

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide transparent and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 9‑1‑1 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews,



and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

- Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
- Take a leadership role while actively building relationships with team members and callers
- Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What You Bring

Initial Qualifications:

- Completion of Grade 12 or equivalent
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English
- Minimum typing speed of 30WPM (net)
- Legally Entitled to work FULL‑TIME in Canada (NOTE:



All successfully hired candidates will be responsible to maintain their status to legally work in Canada at a full‑time capacity, and support with the BCPNP program is not guaranteed upon hire nor is it considered an employee benefit.)
- Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses - Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment.)

Additional Skills & Knowledge

- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Skills

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

- CritiCall Online Simulation testing
- Keyboarding
- Listening and Data Entry
- Reading Comprehension

Please note, typing speed is an

📌 Full Time Irreg Emergency Medical Call Taker (Canada)
🏢 BC Women's Hospital and Health Centre
📍 Canada