Lead global Guest Services communications for Arc’teryx from Vancouver, with hybrid work from home and responsibility for clear, consistent brand alignment.

As Communications Lead, Guest Services, you will guide strategy, execution, and continuous improvement across global teams. You will lead people, shape guest-facing and internal content, manage change communications, and strengthen the guest experience through data-informed decisions. Cross-functional partnerships support business priorities, product launches, operational updates, and brand initiatives.

Key Responsibilities:

- Lead, coach, and develop a communications team
- Develop global Guest Services communication strategies
- Own guest-facing content, internal communications, and knowledge resources




- Deliver change communications for updates and launches
- Evaluate effectiveness through metrics, audits, and feedback

Requirements:

- Five-plus years of communications experience
- Demonstrable leadership responsibilities in communications
- Bachelor’s degree or equivalent experience
- Experience with customer service communication and user experience writing
- Change management, Adobe InDesign, and Microsoft Office experience

Bring strategic communication, team leadership, and change management expertise to Arc’teryx Guest Services in Vancouver.

📌 Guest Services Communications Lead (Canada)
🏢 Arc'teryx
📍 Canada