Lead bilingual customer service teams remotely across Canada using French and English communication, coaching, and operational expertise. Support service excellence from home.

This permanent, full-time supervisor role oversees a team within a multi-channel Contact Centre environment. Reporting to the Customer Service Manager, you will guide Customer Service Representatives and Team Leads. The position supports employee engagement, operational efficiency, and customer satisfaction while developing your leadership career.

Key Responsibilities:

- Lead Customer Service Representatives and Team Leads
- Coach, mentor, and develop a high-performing team
- Support service excellence and customer satisfaction
- Promote employee engagement and operational efficiency
- Oversee two directly reporting Team Leaders

Requirements:

- Fluency in spoken and written French and English
- Proven leadership, coaching, and development abilities
- Strong conflict-resolution and interpersonal skills
- Advanced proficiency with Microsoft Office Suite
- Availability for flexible full time scheduling

Apply bilingual leadership, coaching, and Contact Centre experience to strengthen customer service teams remotely across Canada.

📌 Bilingual Contact Centre Supervisor (Canada)
🏢 Beyond Bilingual
📍 Canada