Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. Good people, valuable work, and a team that actually likes showing up.

The role

You'll look after our relationships with our managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting, and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What you'll do

- Build real relationships with every client through regular phone calls and in-person visits
- Lead business reviews with owners and leadership teams: prepare them, present them, and follow through on every action item
- Be the first person a client hears from when something isn't going right. Listen, understand what they need, and work with our team to make it right
- Keep a clear picture of every client's health, upcoming renewals and business changes, and plan ahead for them
- Handle sensitive conversations, like price or service changes, with care and in person or by phone
- Spot new ways we can help clients and partner with our Director of Sales to bring them forward
- Guide new clients through onboarding,



from kickoff to go-live
- Keep accurate notes and follow-ups in our CRM so nothing falls through the cracks

What you bring

- 3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
- Comfort presenting to business owners and senior leaders
- Strong listening and communication skills, on the phone, in person and in writing
- Excellent organization and follow-through
- Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
- A valid driver's license and a reliable vehicle (you'll visit clients regularly)

Nice to have

- Experience at an MSP, IT services or SaaS company
- Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)
- You're the face of Rivercity to every client we have. This seat matters
- Weekly one-to-ones with the CEO while you settle in
- Real backup from our CTO and Director of Sales on technical and commercial calls
- A company card for client coffees and lunches. We expect you to use it
- A tight-knit local team where you're a name, not a number

The benefits

Not the vague kind — here's the actual package:

- 30 days (six weeks) of paid time off every year — yes, really
- Health, dental, and vision coverage (50% employer paid)
- RRSP matching up to 5% of your salary
- Free parking at Innovation Place

This role is based in our Saskatoon office.

📌 Client Success Manager (Canada)
🏢 Rivercity Technology Services
📍 Canada