Lead retail operations and brewery experiences at Moosehead Breweries in Saint John, using people management and customer service expertise. This office-based role oversees two stores and the Tour Program.
Reporting to the Vice President of Sales & Partnerships, the Retail Operations Manager oversees the Small Batch Tap Room and Cold Beer Store. You will manage operations, consumer experience, tours, tastings, inventory, and social media. The position also coordinates with Brewing, Packaging, Marketing, Sales, Communications, and procurement.
Key Responsibilities:
- Oversee store operations and full P&L; responsibility
- Manage recruitment, onboarding, scheduling, payroll, and performance
- Deliver public tours, education sessions, and tastings
- Manage retail inventory for stores and ecommerce
- Create social media schedules and content
Requirements:
- Related post-secondary education
- At least three years of people management experience
- At least three years of customer service experience
- Public speaking skills and a passion for beer culture
- Driver's license and ability to travel
Apply retail leadership, customer service, and beer knowledge while managing Moosehead's stores and brewery guest experiences.