Lead customer experience and omni sales at Indigo while guiding service, product recommendations, and store performance across the sales floor.

The Customer Experience Manager leads a specialty retail team and the store’s omni-businesses. You will master Indigo’s service model, analyze scorecard data, address performance gaps, and support customers’ frictionless shopping experiences. The role also develops employee engagement, growth, and development.

Key Responsibilities:

- Manage and motivate teams delivering excellent customer service
- Analyze sales performance and create action plans
- Lead omni-sales programs and effective sales-floor technology
- Execute national and store-level author and kids events
- Manage inventory processes, returns, openings, and closings

Requirements:

- College degree preferred or equivalent job experience
- Two to three years of specialty retail management experience
- Availability for evenings, weekends, holidays, and versatile schedules
- Ability to remain mobile on the sales floor
- Ability to lift items up to 40 pounds safely

Bring retail leadership, customer advocacy, omni-sales expertise, and team development to Indigo’s customer experience.

📌 Customer Experience Retail Manager (Canada)
🏢 Indigo
📍 Canada