Lead customer experience strategy at BGH in Springwater, Ontario, using customer insights and loyalty expertise to improve retail performance.

As Customer Experience and Sales Enablement Manager, you will lead Voice of Customer, customer journey, and loyalty initiatives. Reporting across Marketing and Retail Operations, you will translate feedback into action while supporting customer retention, store experience, and sales enablement. This team-oriented role works with Retail Operations, Merchandising, Marketing, Ecommerce, Customer Service, and Store Leadership.

Key Responsibilities:

- Lead BGH's Voice of Customer program
- Analyze surveys, reviews, social channels, and store feedback
- Map and optimize retail and digital customer journeys




- Manage loyalty and rewards program performance
- Create dashboards supporting data driven decisions

Requirements:

- 10+ years in customer experience, loyalty, CRM, retail, or marketing
- Strong analytical and business recommendation skills
- Experience managing customer feedback or Voice of Customer programs
- Knowledge of loyalty marketing and retention strategies
- Strong cross functional leadership and project management capabilities

Apply customer insights, journey optimization, and loyalty strategy to strengthen BGH's customer experience and retail results.

📌 Customer Experience Strategy Manager (Canada)
🏢 Force Inspection Services
📍 Canada