Coordinate heavy equipment repairs for Toromont Cat in Concord, Ontario, using service scheduling, customer communication, and work-in-progress expertise.

As a Service Advisor, you will direct repair scheduling across internal and external service teams. You will maintain customer communication throughout repair cycles. The position also supports quotes, timelines, process flow, work orders, warranty details, parts, invoicing, and daily WIP management.

Key Responsibilities:

- Schedule machine repairs and preventative maintenance for technicians
- Update and manage Service Scheduler accurately
- Support customers through incoming calls and repair follow-up
- Open work orders and verify warranty and payment arrangements
- Review daily WIP for invoicing and performance metrics

Requirements:

- Minimum post-secondary education
- Minimum five years of service operations experience
- Ability to coordinate internal and external repair teams
- Ability to maintain accurate service documentation
- Commitment to secure and environmentally sound work behaviours

Bring service operations experience, scheduling accuracy, and customer support skills to Toromont Cat’s equipment repair team.

📌 Heavy Equipment Service Advisor (Canada)
🏢 Toromont CAT
📍 Canada