- Vacancy Status: Please note that this posting is for a new full-time, permanent position
- Locations: Main - 40 Finchgate Blvd, Brampton, ON L6T 3H9, Secondary - 7205 Goreway Dr Unit 75, Mississauga, ON L4T 0B4 Other Wellfort sites

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.

Reporting to the Senior Director, Operations, Director of Organizational Health, the IT Coordinator functions as the strategic lead and primary technical support for all staff and partner agencies as appropriate and liaises with and supervises sub-contractors who work for the organization as Information Technology (IT), computer systems, or network consultants.

The IT Coordinator arranges, plans, coordinates, and implements security measures to safeguard organizational assets and supports the trouble shooting and planning of all organizational assets that support the staff to provide integrated and comprehensive care and supports to the community served. In addition, managing inventory control, custody, usage monitoring, and storage of all organizational IT assets and equipment.

The IT Coordinator works in partnership with the leadership team to identify new and creative solutions to best meet the organizational, system partnered and patient facing needs that increase efficiencies in care delivery. Overseeing the execution of best practices across the organization to proactively ensure that organizational accountability systems are implemented to protect organizational assets, property, physical facilities and to strengthen integrated care will be a core expectation of this role.





Due to the nature of the duties and tasks performed by the IT Coordinator, this position is deemed a confidential position.

This position requires flexibility to support accessible program service delivery across various sites and programs based on care delivery needs.

ACCOUNTABILITY

The IT Coordinator reports to the Senior Director, Operations or designate.

SPECIFIC RESPONSIBILITIES

Responsibilities

- Manages and resolves all Information Technology (IT) requests, issues and concerns identified by staff regarding hardware, software, and networks such as printers, copiers, network, logins, windows applications and other maintenance upgrades, VPN, and computer and phone equipment.
- Works closely with the third-party managed services provider to manage and maintain the server and network infrastructure, ensuring minimal downtime and security compromise.

Works with the managed services provider to maintain and manage the SharePoint, OneDrive, and other shared network storage systems, backup and data recovery, IT disaster management.

- Escalates issues when required to the third-party managed service provider and manages satisfactory resolution.
- Provides all staff with appropriate training on the use of various office equipment including and not limited to business processes and patient focused tools.
- Provides support to all EMR users (Accuro)



and other EMR’s among partners and works in collaboration with Decision Support team;
- Manages the setup, connectivity, and trouble shooting of all third-party software applications, equipment and systems such as accounting software, medical and dental EMR applications, postal machine, telephone and internet equipment and services, XRAY machine connectivity, EDI systems, etc.
- Maintains a ticket system to track all work order requests and IT related issues.
- Maintains inventory control for all computers, laptops, printers, labelers, cell phones, tablets, IP addresses, e mail accounts, warranties, cameras, projector, and other IT equipment. Uses a sign out system to track IT equipment.
- Work with HR and the third-party managed services provider to manage user credentials and privileges, onboard new users with respect to IT, and disable or suspend access privileges as directed.
- Consults with management to analyze computer system, phone system and other innovative technology solution needs for management information and IT functional operations, to determine scope and priorities of projects, and to determine system capacity and equipment acquisitions.
- Recommends and develops plans for systems development and operations, hardware and software purchases, IT budgets and staffing to meet current and future organizational needs.
- Manage the procurement of IT equipment in accordance with financial policy. Order verification with deliveries and managing warranty claims. Maintaining strong relationships with technology and equipment service providers and suppliers.

Recommends and negotiates (within approved delegation policies) contract terms with consultants, techn

📌 Information Technology Coordinator (Brampton)
🏢 Alliance
📍 Brampton