Shape seamless customer journeys with BC Ferries across Victoria or Vancouver Lower Mainland, leading digital booking, eCommerce, and payment applications.

This senior leadership role oversees technology supporting schedules, bookings, terminal services, and onboard travel experiences. You will guide CRM, eBooking, and IT Digital teams while aligning roadmaps with customer needs and corporate priorities. The position combines architecture, systems integration, vendor management, agile delivery, and application operations.

Key Responsibilities:

- Oversee digital booking, eCommerce, and payment solutions
- Build capability through coaching, mentoring, and resource planning
- Partner with Customer Care, Finance, Operations, and other teams
- Manage vendors, roadmaps, support arrangements, and enhancements




- Resolve risks and improve reliability, integration, and service delivery

Requirements:

- Extensive digital, web-based, and transaction-processing application experience
- Experience developing teams and managing technology resources
- Experience delivering high-profile projects using agile methodologies
- Experience integrating cloud and on-premises environments
- Ability to influence stakeholders and explain technical concepts clearly

Bring customer application leadership, systems integration, agile expertise, and stakeholder partnership to BC Ferries digital services.

📌 Senior Manager Customer Technology (Victoria)
🏢 BC Ferries
📍 Victoria