Deliver end user support at Dentons with Active Directory and Microsoft 365 skills, serving Vancouver colleagues as their primary onsite contact.

Dentons Canada is recruiting an experienced Technical Support Specialist for its Vancouver office. You will address user needs across Microsoft 365, Windows 11, iManage, mobile devices, and remote access technologies. The work combines responsive service desk support, technical troubleshooting, escalation coordination, and local technology operations.

Key Responsibilities:

- Serve as Vancouver’s primary technology support contact
- Monitor queues and meet established service level targets
- Diagnose application errors and resolve service desk tickets
- Coordinate escalations with firm-wide IT teams
- Follow imaging procedures and manage office inventory

Requirements:

- Five-plus years of end user support experience
- Robust Microsoft Office Suite and Windows 11 knowledge
- Active Directory and remote access technology proficiency
- Ability to provide after-hours emergency support
- Self-directed approach with minimal supervision

Use troubleshooting, Active Directory, Microsoft 365, and communication skills to maintain reliable onsite support for Dentons Vancouver users.

📌 End User Support Specialist Dentons (Vancouver)
🏢 Dentons
📍 Vancouver