About GreenTee Golf

GreenTee Golf is dedicated to delivering a premium golf retail experience through exceptional customer service, quality products, and lasting customer relationships. We are seeking a motivated, customer-focused, and results-driven Pro Shop Manager to join our leadership team at GreenTee Richmond, North America’s largest indoor golf centre.

Reporting to and working closely with the Golf Operations Manager, and General Manager, the Pro Shop Manager will oversee daily store operations, lead and develop the retail team, drive sales performance, and uphold the company's high standards for customer service, merchandising, and operational excellence.

The ideal candidate is an experienced retail professional with a strong understanding of golf products, proven leadership capabilities, and a passion for creating an outstanding customer experience.

Key Responsibilities

Store Operations and Standards

- Support the Golf Operations Manager and General Manager in overseeing daily store operations and ensuring effective, consistent execution of company policies and procedures.
- Conduct regular store inspections using established checklists to maintain high standards of cleanliness, organization, and presentation across the sales floor, fitting rooms, restrooms, stockrooms, and other store areas.
- Ensure visual merchandising, product displays, pricing, and promotional materials are accurate, organized, and aligned with brand standards.
- Monitor inventory accuracy, stock organization, replenishment, and product availability.
- Identify operational issues and implement timely corrective actions to maintain store readiness and efficiency.

Team Leadership and Development

- Supervise, coach, train, and motivate team members to achieve individual and store sales targets.
- Provide ongoing feedback and guidance to strengthen product knowledge, selling skills, customer service, and overall team performance.




- Ensure staff maintain professional conduct, punctuality, and compliance with company policies and operational procedures.
- Assist with staff scheduling and daily task assignments to ensure adequate floor coverage and efficient workflow.
- Foster a collaborative, accountable, and customer-focused team environment.

Sales Performance and Customer Experience

- Drive store sales by identifying opportunities, monitoring performance, and implementing strategies to achieve sales targets.
- Serve as a knowledgeable resource for golf equipment, apparel, footwear, and accessories, providing personalized product recommendations based on customer needs.
- Deliver a premium, consultative shopping experience that builds customer confidence, satisfaction, and loyalty.
- Take ownership of customer relationship management, including follow-up communications, customer outreach, event invitations, and ongoing engagement.
- Resolve customer concerns, complaints, and service issues promptly and professionally while protecting the company's reputation.
- Support price matching, promotional activities, and sales initiatives in accordance with company policies.

Inventory, Promotions, and Business Development

- Assist with inventory control, stock transfers, replenishment, and inventory accuracy.
- Ensure promotions, seasonal campaigns, and new product launches are implemented accurately and on schedule.
- Support the planning and execution of sales events, product demonstrations, and in-store activations.
- Identify opportunities to improve store performance,



enhance the customer experience, and strengthen customer retention.
- Collaborate with the Golf Operations Manager and corporate team on business initiatives, reporting, and continuous improvement.

Qualifications and Requirements

- 2 years of retail sales experience, preferably in golf, sporting goods, or a premium retail environment.
- 1 year of supervisory or team management experience.
- Knowledge of golf products and equipment, with the ability to provide informed product recommendations.
- Good verbal and written communication skills.
- Demonstrated ability to lead a team, drive sales performance, and maintain high operational standards.
- Strong organizational skills and attention to detail, particularly in store inspections, merchandising, and inventory management.
- Ability to work independently, prioritize tasks, and perform effectively in a fast-paced retail environment.
- Proficiency in Mandarin Chinese or other additional languages is considered an asset.

Work Schedule

- Full-time position
- Must be available to work a flexible schedule, including weekends, holidays, and varying shifts based on business needs.

Compensation and Benefits

- Annual salary of CA$45,000–CA$50,000 plus sales commissions, commensurate with experience and qualifications.
- Pro Shop and F&B; discounts
- Benefits after probationary period
- 10 days annual paid holiday
- Opportunities for professional development and career advancement within GreenTee Golf and JK World Group.

Join GreenTee Golf and be part of a team committed to premium products, exceptional service, and a superior golf retail experience. Pay: $45,000.00-$50,000.00 per year

Application question(s)

- Do you have experience of supervisory or team management ?

Experience:
- Retail sales: 2 years (required)

Language:
- Mandarin (preferred)

Work Location: In person

📌 Pro Shop Manager (Richmond)
🏢 GreenTee Centre Richmond
📍 Richmond