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Business Process & Strat. Associate Dir.

Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Business Process & Strat. Associate Dir. to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Business Intelligence Lead – Role Summary

Leads the design, delivery, and ongoing support of Business Intelligence solutions across multiple client accounts. Responsible for translating business and client requirements into scalable BI solutions, overseeing data integration and reporting platforms, and ensuring the reliability, performance, and continuous improvement of the BI environment.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D; insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $126,225 Annual Salary

Requirements

- 8 years of experience in Business Intelligence, data engineering, reporting, and data analytics
- 5 years of experience designing and delivering end-to-end BI solutions, including solution design, development, deployment, and production support
- 5 years of experience with SQL Server, ETL/data integration, Power BI solutionsand data warehousing
- 3 years of experience leading,



mentoring, or providing technical direction to BI developers, analysts, or data professionals
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Data/Analytics, or a related discipline, or equivalent combination of relevant education and professional experience

Key Responsibilities

- Lead end-to-end BI solution delivery across data ingestion, ETL/ELT, databases, data models, and reporting
- Translate business and client requirements into appropriate technical BI solutions and architectures
- Provide technical leadership across Power BI, SSRS, SQL, ETL processes, APIs, Azure Functions, and data integrations
- Oversee BI production support, incident management, troubleshooting, and root-cause analysis
- Ensure BI and reporting environments are stable, scalable, secure, and aligned with client commitments and SLAs
- Lead BI modernization, migration, and automation initiatives to simplify the technology landscape and reduce manual processes
- Establish and maintain standards for BI development, testing, deployment, documentation, monitoring, and data quality
- Partner with business, operations, infrastructure, and application teams to resolve complex end-to-end data and reporting issues




- Provide technical guidance and mentorship to BI developers and analysts
- Manage priorities across BAU support, client demands, projects, and strategic initiatives
- Identify opportunities to leverage automation, Python, Azure services, and AI to improve reporting and BI operations
- Strong end-to-end understanding of BI architecture, data integration, and reporting processes
- experience with ETL/data integration, including data transformation, data loading, and troubleshooting
- Advanced SQL and relational database knowledge
- Strong hands-on experience with Power BI and SSRS
- Strong knowledge of ETL/ELT, APIs, data integration, and data transformation
- experience working in multi-client, BPO, CX, managed services, or service-delivery environments
- experience with cloud-based data platforms or cloud BI/data integration architectures
- Working knowledge of Azure Functions and Azure-based integration and automation services
- Working knowledge of Python, particularly for data processing and automation
- Experience troubleshooting complex BI and data issues across multiple technology layers
- Strong understanding of data warehousing, data modeling, semantic models, and reporting architecture
- experience working with APIs for data extraction and system integration
- Experience with BI modernization and migration initiatives
- Strong requirements gathering and solution-design capabilities
- Ability to translate business requirements into scalable technical solutions
- Robust communication skills with the ability to work with technical teams, business stakeholders, and clients
- Strong technical leadership,

📌 Business Process (Toronto)
🏢 NTT DATA Group
📍 Toronto