As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking, to drive client experience and to build primacy across the target IB Retail Segments while ensuring the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments.

Product

Manager, you will manage the definition, design, implementation and operational integrity of the enterprise wide IB Retail Business Digital Enablement roadmap, depending on the area of specialization (but not limited): Customer Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce), and campaign/portfolio management technology. The incumbent will work in close partnership with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines and the rest of the Consumer & Small Business team to identify, define and build innovative technology solutions for customers to deepen relationships and their engagement with Scotiabank products and solutions.Customer Focus:Typical Day In Role As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking, to drive client experience and to build primacy across the target IB Retail Segments while ensuring the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations,



internal policies and procedures.Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments.

Product

Manager, you will manage the definition, design, implementation and operational integrity of the enterprise wide IB Retail Business Digital Enablement roadmap, depending on the area of specialization (but not limited): Customer Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce), and campaign/portfolio management technology. The incumbent will work in close partnership with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines and the rest of the Consumer & Small Business team to identify, define and build creative technology solutions for customers to deepen relationships and their engagement with Scotiabank products and solutions.Customer Focus:Lead user led design sessions with front line users to ensure product design is reflective of the needs of the userProduct Strategy & Roadmap Product Manager for IB Retail & Digital CRM solutions.Aligns IB CRM Capability Map with distribution and segments team focusing on growth segmentsData-Driven Approach:Utilize data and analytics to identify user needs, track product performance, and make informed decisions. Conduct market research, user testing,



and competitor analysis to stay ahead of industry trends and customer expectationsAgile Development:Work closely with cross-functional teams, including engineering, design, and QA, in an Agile/Scrum setting.

Drive the product development process, manage sprints, and ensure timely delivery of high-quality features.Exhibit strong problem-solving skills and the ability to navigate complex challenges with minimal supervision.Define and lead change management framework to assist in the implementation and adoption of any new technologies / functionalities deployed.Utilize industry-standard tools and platforms such as Confluence, Jira and Figma to manage product development, track key metrics, and collaborate with the team effectively.5+ years’ experience as a Product Manager in a highly cross-functional, cross-cultural environmentBilingual in Spanish + English required (professional proficiency in both)3+ years’ Agile experience3+ years’ experience with Jira, ConfluenceExperience building and deploying technology solutions such as CRM from a business standpointNice-To-Have Skills Experience deploying digital solutions in a fast-changing environment that drive P&LBanking;/FI experienceStrong knowledge of other consumer and small business technologies including origination, core bank, risk and other systemsExperience with FigmaSoft Skills Required Demonstrated leadership, collaboration, presentation skills and the ability to influence senior executivesRelationship management skillsStrong communication skillsEducation Bachelor’s degree – financial management, business fields preferredAgile/Product Owner certifications an asset #

📌 Product Owner ( Spanish Speaker ) (Winnipeg)
🏢 HRbrain
📍 Winnipeg