Support SOTI software products from Mississauga in a hybrid role using networking knowledge and customer-focused troubleshooting skills. Diagnose application queries and resolve customer issues through telephone and email support.
As a Level 1 Technical Support Specialist, you will provide post-sales assistance for SOTI’s mobile and IoT device management solutions. The role involves investigating reported issues, collaborating with internal stakeholders, and reproducing customer environments across devices. You will also communicate progress while working within service standards and agreed objectives.
Key Responsibilities:
- Provide telephone and email-based post-sales technical support
- Investigate customer issues and collaborate toward resolution
- Update customers about progress on outstanding queries
- Diagnose application questions involving MDM solutions
- Reproduce customer environments using various devices
Requirements:
- Degree or diploma in a related technical field
- Understanding of OSI model and networking principles
- Knowledge of Windows, SQL, or virtual servers
- Knowledge of Android, iOS, Windows Mobile, and Blackberry
- One to two years of relevant experience
Apply networking, communication, and troubleshooting abilities while supporting SOTI customers and mobile device management software.