Customer Technical Support Employee Blue Collar Ingersoll, ON, CA Salary Range: $25.00 To $28.00 Hourly The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.

Internal Product Support: Collaboratewith cross-functional teams to troubleshoot technical or operational issues. Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality. Assist with testing recent products and updates before deployment, documenting potential issues for resolution.

Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively. Document daily activities using the designated in-house applications. Collaboration and Cross-Functional Support:



Work closely with department managers to align support operations with business goals.

Provide input for product improvement based on insights gathered during support tasks. Assist in creating and implementing internal tools to enhance efficiency. Wear all required PPE while in the plant.

Report any unsafe acts, conditions or accidents across the plant. Completion of secondary school or equivalent, or 1-3 years of manufacturing experience Excellent mechanical aptitude, and experience with product testing, and QA processes. Strong technical troubleshooting and analytical skills.

Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.

📌 Production Support Technician (Toronto)
🏢 HYDRA DYNE TECHNOLOGY
📍 Toronto