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Job Details

Title of position: Program Manager

Position type: Full time

Location: Canada

Position reports to: Director of Program Management

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas/Work permits at this time.

The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires strong technical program management skills, disciplined execution, executive stakeholder management, and the ability to coordinate across Hardware Engineering, Firmware Development, Networking Software (cloud management, security, controller platforms), QA, Product Management, Manufacturing, International Compliance, and government customer teams across multiple time zones.

The individual will own program visibility and governance, identify and drive resolution of complex cross-functional dependencies across multiple teams and workstreams, ensure customer commitments are met, manage compliance/certification critical paths, maintain executive stakeholder alignment, and escape risks early with clear impact analysis and mitigation options.

Key Responsibilities

Executive Stakeholder Management & Program Governance

Own program governance structure; establish and maintain executive steering committee cadence with clear decision-making authority

Provide weekly executive reporting on program health, milestone status, critical risks, and pending decisions

Communicate program status to SVP-level leadership and customer steering committee with clear, actionable insights

Escalate risks and resource conflicts to leadership with impact analysis, mitigation options,



and recommended actions

Ensure executive visibility into program timeline, customer commitments, and go/no-go readiness

Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context

Release & Program Management

Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing components

Drive releases through development completion, QA, release readiness, and GA milestones

Track release scope, feature readiness, must-fix defects, testing completion, and release criteria

Lead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documented

Ensure release artifacts (release notes, technical documentation, customer guides) are completed before GA

Identify schedule risks early and drive mitigation plans with responsible teams

Hardware NPI & Manufacturing Coordination

Manage recent hardware platform NPI program through development, manufacturing, QA verification, and GA

Track development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestones

Ensure hardware engineering and software feature commitments remain aligned with manufacturing timeline

Coordinate hardware‑firmware‑software dependencies required for platform launch

Drive BOM finalization, manufacturing‑image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmware

Coordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizations

Quality & Defect Management

Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation

Track must‑fix defects and ensure critical issues are resolved before release

Work with Engineering and QA to prioritize defects based on release impact and schedule

Monitor automated and manual test results; escall failures threatening release readiness

Ensure comprehensive end‑to‑end testing for features spanning multiple platforms (cloud management, security, controller, networking software)

Dependency, Risk & Escalation Management

Maintain visibility into complex cross‑functional dependencies across multiple teams and workstreams





Proactively identify schedule, resource, technical, testing, compliance, and manufacturing risks

Maintain centralized risk register with probability/impact assessment and mitigation tracking

Drive owners toward resolution of blocking issues rather than simply reporting status

Escalate unresolved risks and resource conflicts to leadership with clear impact, options, and recommended actions

Coordinate commitments when multiple programs compete for shared Engineering or QA resources

Ensure critical dependencies have clearly defined owners, dates, and closure criteria

International Compliance & Certification Management

Coordinate compliance deliverables required for government product release

Track regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)

Ensure compliance requirements and certifications do not block customer deployment

Coordinate dependencies involving external certification bodies and ODM partners

Track certification timelines and identify delays or blockers early

Assess and communicate release impact of delayed certifications or compliance deliverables

Program Tracking & Reporting

Maintain accurate program plans, milestones, dependencies, risks, and status using Jira and portfolio management tools

Use Jira epics, features, defects, and dashboards to assess program health across all workstreams

Develop concise program status reports for PMO and executive leadership

Clearly communicate milestone health, risks, decisions required, and leadership attention areas

Use AI tools to generate automated reports, trend analysis, and program health dashboards

Leverage AI‑driven monitoring tools to track program metrics and flag risks proactively

Manage program coordination and reporting across multiple time zones to support global teams and customers

Required Qualifications

5+ years of experience in Technical Program Management, Project Management, or Engineering Program Management in technology organizations

Demonstrated experience managing complex hardware NPI programs (design through manufacturing, QA, GA)

Demonstrated experience managing concurrent software releases across multiple platforms with independent release cadences

Strong understanding of software development lifecycle (development, integration, QA, defect management, release readiness, GA)

Strong understanding of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA)

Experience coordinating programs involving Hardware Engineering, Firmware Development, Software teams (cloud, security

📌 Program Manager (Winnipeg)
🏢 102 Extreme Networks Canada
📍 Winnipeg