Lead hotel front desk operations through guest service, reservations, and team support while coordinating efficient daily workflows and shift coverage.

This Front Desk Team Lead provides day-to-day leadership for the team. The position organizes tasks, manages reservations, and supports timely check-in and check-out. It also requires coaching colleagues, handling guest inquiries, and maintaining service standards.

Key Responsibilities:

- Provide daily leadership and support to front desk colleagues
- Organize tasks and ensure efficient front desk operations
- Manage reservations from bookings, calls, walk-ins, and internal requests
- Welcome guests and complete check-in and check-out processes
- Audit folios, process payments, and resolve billing discrepancies

Requirements:

- At least two years of hotel front desk experience
- Previous supervisory or leadership experience preferred
- Strong English verbal and written communication skills
- Excellent telephone etiquette and customer service skills
- Availability for diverse shifts and occasional overnight work

Bring hotel front desk experience, leadership, reservations, and guest service skills to guide dependable daily operations.

📌 Hotel Front Desk Supervisor (Canada)
🏢 Strathcona Hotel
📍 Canada