Lead customer service excellence at The Home Depot by coaching associates, resolving escalations, and overseeing store standards across every department.

Customer Experience Managers join the store leadership and management team, guiding customer service, department readiness, and operational processes. You will direct daily activities, support secure openings and closings, and make business and associate decisions when needed. The role also includes performance management, talent planning, and hiring participation.

Key Responsibilities:

- Coach associates on effective customer service techniques
- Resolve customer escalations in store and through Customer Care
- Direct associate work to improve customer service results
- Lead kickoff meetings and communicate store priorities
- Manage opening, closing, and Manager on Duty tasks

Requirements:

- High school diploma or equivalent
- At least one year leading or supervising relevant work
- Two years customer service experience considered an asset
- One to two years retail or trade experience considered an asset
- Ability to work a flexible schedule

Bring customer focus, advanced communication, organization, and decision quality to The Home Depot’s store leadership team.

📌 Customer Experience Manager Store Leadership (Canada)
🏢 The Home Depot
📍 Canada