Support TeamUHN at Princess Margaret Cancer Centre using first-level troubleshooting, ServiceNow documentation, and customer service excellence across rotating shifts.

UHN Digital seeks an IT Service Desk Agent for its 24/7/365 insourced service desk model. You will support staff and students with PC, Mac, mobile, printer, and application issues. The work requires transparent communication, conflict management, accurate documentation, and timely updates to users, resolver groups, and management.

Key Responsibilities:

- Provide first-level support through phone, email, and chat
- Troubleshoot end-user issues and document details in ServiceNow
- Support Windows, macOS, laptops, printers, tablets, and cell phones
- Assist with Microsoft Office, VPN, Citrix, MDM, and clinical applications




- Recognize potential Major Incidents and escalate concerns appropriately

Requirements:

- Two-year computer science or information technology program, or equivalent
- Two to three years of IT support or service desk experience
- Flexibility for nights, weekends, holidays, and rotating shifts
- Active Directory, network troubleshooting, Outlook, Windows, and Microsoft Office knowledge
- Excellent interpersonal, written, and verbal communication skills

Apply your ServiceNow, Active Directory, and technical support skills while serving TeamUHN through continuous service desk coverage.

📌 IT Service Desk Agent UHN (Canada)
🏢 Universityhealthnetwork
📍 Canada