Build customer connections with Manulife in a hybrid role combining French-English service, emotional intelligence, and advanced technology.

Working Tuesday through Thursday in the office and remotely during the rest of the week, you will support customers through several channels. This position serves policyholders, agents, and partners while handling high inquiry volumes. Accurate documentation, product knowledge, and collaboration support effective concern resolution.

Key Responsibilities:

- Deliver exceptional French-English service by phone, email, and chat
- Use empathy to create trust and positive customer relationships
- Handle inquiries and identify appropriate proactive solutions
- Apply software and technology to document interactions accurately




- Stay current on services, products, and industry regulations

Requirements:

- Bilingual written and verbal proficiency in French and English
- Experience supporting customers in fast-paced service environments
- Strong technical ability across multiple systems
- Call center experience within financial services is an asset
- Initiative, flexibility, collaboration, and openness to feedback

Apply your bilingual service skills, technical ability, and emotional intelligence in Manulife’s flexible hybrid contact center.

📌 Hybrid Bilingual Customer Support Specialist (Canada)
🏢 Manulife
📍 Canada