Drive omni-channel client loyalty at Harry Rosen Oakridge Park, leading advisors through service standards, digital goals, and team development.

This full time permanent Client Experience Leader reports to the Store Leader in Vancouver, British Columbia. You will help teams serve clients in-store and online while advancing sales conversion and long-term loyalty. The role combines leadership, training, performance improvement, and operational policy execution.

Key Responsibilities:

- Develop in-store and after-sales service standards
- Assist advisors across in-store and online channels
- Educate teams and clients on program benefits
- Train new Clothing Advisors and Specialists
- Align teams with store protection and LP standards

Requirements:

- Minimum three years of retail leadership capacity
- Focus on customer loyalty and conversion
- Ability to develop others through documented coaching
- Strong understanding of business plans and initiatives
- Inclusive approach aligned with company values

Lead omni-channel service, advisor development, and client loyalty initiatives within Harry Rosen’s luxury menswear retail environment.

📌 Omnichannel Retail Experience Manager (Canada)
🏢 BROBSTON GROUP
📍 Canada