As a Veterinary Assistant of Valley Veterinary Hospital, you are part of a team that celebrates the Human-Animal Bond through exceptional and compassionate care of the physical and emotional wellbeing of our patients and clients.

To assist veterinarians, veterinary technicians and receptionists in their daily tasks as a member of a supportive team in order to achieve the following measures of success for Valley Veterinary Hospital:

- Memorable client experience that creates longstanding trust and loyalty
- Patient-centered care that reflects individual needs and best medicine practices
- Effective, efficient, skilled and valued hospital team
- Positive workplace culture that is productive and fulfilling
- Ongoing success and sustainability of the practice

OUTCOMES

- Efficient workflow by anticipating and providing the assistance required by the veterinarian, technicians and receptionists.
- Compassionate nursing care for all patients
- Clean and organized treatment area, surgery suite, imaging suite and kennel area.
- Strong “client confidence” in the services of the practice.
- Clinic communication based on transparency and integrity with clients and colleagues.
- A positive, supportive, safe work environment.
- Energetic, courteous, timely and skilled interactions with clients, in person or on the telephone.
- Key pet health messages of the Practice are actively supported and promoted.
- Efficient and effective communication between client and pertinent hospital team members
- Accurate and comprehensive documentation of patient care, radiology log, surgery logs and controlled substance records.

SKILLS AND KNOWLEDGE





- Assist receptionists with client interaction tasks including appointment scheduling, appointment check-in, patient admission, preparation of invoice, invoice payment, and patient release.
- Assist receptionists in keeping the facility’s reception area and examination rooms clean and stocked.
- Be able to discuss with clients: general pet healthcare information regarding parasite control, diets, over-the-counter products, vaccination protocols, neuter/spay surgery, routine dental protocol, and common. Refer questions you cannot answer to appropriate colleagues.
- Ability to graciously deal with client complaints, billing questions and to successfully communicate with diverse personality types.
- Calm under pressure to maintains stable performance when under pressure or stress.
- Basic computer literacy, including typing and experience with general office equipment and software such as Microsoft Windows, Word, and Excel.
- Has an Interest in animal welfare and able to handle animals that are ill, stressed or in pain.
- Assist Veterinarians and Technicians with patient care and medical treatments including but not limited to: medication administration, vaccine administration, acquiring laboratory samples, processing in-house and reference lab samples, surgical preparation,



hospitalized patient care and radiology positioning.
- Assist Veterinarians and Technicians in performing medical procedures such as restraint for administering IV, IM, SQ, and oral medications; assisting with wound dressings and treatments; monitoring, adjusting, and maintaining IV infusion pumps; restraint for venipuncture to obtain non-hemolyzed samples.
- Be able to measure and record each patient’s weight, temperature, pulse rate, and respiratory rate.
- Work confidently with small animals to provide quality care and able to restrain pets in a manner that allows necessary work to be performed, minimizes patient stress, and ensures your safety and that of other people.
- Assist with humane euthanasia as requested.
- Maintain proper documentation in the electronic medical record and record doctors’ and technicians’ notes in patients’ computer records or on paper records.
- Know and use standard medical and business abbreviations.
- Accurately prepare medications and prescriptions for dispensing as directed by the veterinarian after probationary period.
- Ensure that medical supplies are always available, stock hospital supplies and pharmaceutical, pet-food, and over-the-counter products.
- Assist in cleaning the hospital including but not limited to: laundry, floors, taking out the trash and recycling, cleaning treatment areas, surgery, exam rooms, kennels, bathrooms and kitchen understanding the basic standards of asepsis.
- Walk patients as required using safety measures to ensure they are restrained and under control.
- Prepare meals and feed animals

📌 Veterinary Assistant/Client Service Rep (Canada)
🏢 National Veterinary Associates
📍 Canada