Position: Full-Time Receptionist

Location: Colonel By (Retirement), 43 Aylmer Avenue, Ottawa, Ontario

Department: Administrative Services / Front Desk

Hours/Schedule: Full-Time (Includes weekday shifts, evening shifts, weekends, holidays)

About Us

At Colonel By, we are dedicated to providing a warm, protected, and vibrant community for our senior residents. We pride ourselves on creating an atmosphere of dignity, respect, and compassionate care.

Position Summary

We are seeking a friendly, reliable, and compassionate Full-Time Receptionist to serve as the ambassador of our community. As the first point of contact for residents, families, visitors, and vendors, you will set a welcoming tone, manage incoming inquiries, and perform essential administrative duties to keep our front desk running smoothly.

Key Responsibilities

- Front Desk Operations: Warmly greet and sign in all visitors, family members, guests, contractors, and residents.
- Communication Management: Answer, screen, and direct incoming phone calls; respond to general email inquiries in a timely and professional manner.
- Administrative Support: Assist management and staff with basic clerical tasks, including mail sorting/distribution, filing, data entry, and printing materials for resident activities.
- Resident Assistance: Respond to resident requests and questions with patience and empathy; assist residents with package pickups or taxi arrangements.
- Safety & Security:



Monitor the front entrance and main lobby.
- Tour & Lead Intake: Direct prospective residents and families to the Sales/Marketing department, collecting basic contact information when sales staff are unavailable.

Qualifications & Skills

- Experience: 1+ years of receptionist, customer service, or administrative experience preferred (experience in senior living, healthcare, or hospitality is a strong asset).
- Education: High School Diploma or equivalent required.
- Interpersonal Skills: Exceptional active listening, communication, and empathy when interacting with seniors, families, and team members.
- Technical Skills: Proficiency with Microsoft Office (Word, Excel, Outlook) and comfortable learning front-desk management software.
- Multitasking: Ability to handle multiple tasks calmly and efficiently in a fast-paced environment.
- Reliability: Strong attendance record and flexibility to cover occasional extra shifts during staff vacations or holidays.

Requirements

- Ability to pass a background check / vulnerable sector screening.
- Provide TB Test Results

What We Offer

- Competitive hourly wage
- Supportive and welcoming team culture
- Opportunities for internal growth and cross-training
- Employee recognition programs

Job Type: Full-time

Education

- DCS / DEC (required)

Experience:
- Nursing: 1 year (preferred)
- Management: 1 year (required)

Work Location: In person

📌 Receptionist (Full-time) (Ottawa)
🏢 Comfort of Living
📍 Ottawa