RBC in Montréal, Canada, is seeking an Operations Specialist for the CARDs EAC team. The role focuses on delivering accurate guidance on credit card procedures to internal partners by phone, with additional non-phone fulfillment to meet SLAs. The position is full-time with adaptable, shift-oriented hours and some on-site days.
You will handle high volumes, multi-task, and use available resources to resolve issues while maintaining a superior customer experience. Bilingual English/French required.