Serve BMO bank clients in English and French while explaining group insurance products and guiding digital applications through clear communication.
As a Bilingual Customer Support Representative at BMO Insurance, you will support clients navigating group insurance options. You will explain information, direct clients to online resources, and help complete digital processes. The position uses customer service, CRM, and virtual engagement skills while maintaining compliance.
Key Responsibilities:
- Engage bank clients through inbound and outbound communication channels
- Explain group insurance products and available online resources
- Guide digital applications and travel insurance enrollment steps
- Document client interactions using internal systems and tools
- Meet call handling, experience, and service quality metrics
Requirements:
- English and French bilingual proficiency is required
- Customer service, sales, or contact center experience preferred
- Solid communication and interpersonal skills with client-first focus
- Comfort using digital tools, CRM platforms, and virtual channels
- Experience with retention or complaint resolution is an asset
Bring bilingual communication, digital guidance, and client support skills to BMO Insurance’s group insurance service team.