The Conference Services Manager will support the hotel's strategic plan by providing superior customer service and by selling product and/or services that maximize hotel revenues.

What You'll Do:

- Complete all catering related administration accurately and with appropriate detail
- Respond to all Meeting/Event enquiries within same day received
- Draft correspondence, prepare proposals and contracts
- Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
- Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required
- Ensure timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool
- Ensure that function set-up meet or exceed client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements
- Welcome clients during events
- Maximize revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling
- Participate in active prospecting and the re-booking of events




- Attend weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen
- Participate in site inspections, client appointments, client events as needed to increase market share
- Work with the Executive Chef to establish, design and price menu options for clients
- Complete other duties as assigned

What You Bring:

- A Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience
- 1-2 years of experience in Catering or Banquets
- Self-motivated, a driven team player with demonstrated organizational and interpersonal skills
- Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team workplace
- Demonstrated superior customer service philosophy
- Excellent presentation and communication skills
- Intermediate level technical skills in MS Office
- Knowledge of wine and food pairing as well as food costing
- Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
- Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.
- Ability to prospect and qualify clients
- Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients
- Knowledge of food & beverages costs, labor and hotel operations
- Exemplifies Coast’s core values and enjoys working in a culture of accountability

📌 Conference Services Manager (Vancouver)
🏢 Coast Hotels
📍 Vancouver