Quality assurance specialists in St. Paul can support Paid Leave claims accuracy, compliance, and adjudication quality with telework eligibility available. This full time State of Minnesota position focuses on reviewing claim files, identifying discrepancies, and improving service quality.

As a Senior State Program Administrator, you will support the claims adjudication team within the Department of Employment and Economic Development. You will evaluate claims, monitor trends, recommend corrective actions, and partner with adjudicators, supervisors, and program leaders. The work supports fair, timely outcomes for applicants.

Key Responsibilities:

- Evaluate claim files for accuracy, consistency, and compliance
- Identify errors, discrepancies, and workflow improvement opportunities




- Recommend corrective actions and process improvements
- Monitor trends and provide feedback to stakeholders
- Support claims processing under applicable policies and laws

Requirements:

- Two years' claims, appeals, case management, or contact center experience
- One year conducting quality control or assurance activities
- Experience auditing work for accuracy and program compliance
- Strong written and verbal communication skills
- Experience compiling and analyzing data for trends

Apply quality assurance, claims review, communication, and data analysis skills to strengthen Minnesota Paid Leave determinations.

📌 Senior Claims Quality Assurance Specialist (St Paul)
🏢 Minnesota Direct Care and Treatment
📍 St Paul